Terms and Conditions
Welcome to NSW Paintings! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and engaging our services, you accept these terms and conditions in full. If you do not agree with any part of these terms, please do not use our services.
1. General Information
1.1 These terms and conditions apply to all services provided by NSW Paintings, located in New South Wales, Australia.
1.2 NSW Paintings provides professional painting services to residential and commercial clients in accordance with the standards of the industry and the laws of New South Wales.
2. Services
2.1 NSW Paintings offers a range of painting services including, but not limited to, interior and exterior painting, surface preparation, custom painting, and coatings.
2.2 All services are subject to availability and may vary depending on the specific requirements of the client.
2.3 We reserve the right to refuse service to any client for any reason deemed necessary.
3. Pricing and Payment
3.1 All pricing for our services will be provided in writing after an on-site inspection and agreement on the scope of work.
3.2 A deposit of 50% of the quoted price may be required before commencement of the work.
3.3 Full payment is required within 2 days of the completion of the project.
3.4 NSW Paintings accepts payment by accepted payment methods such as bank transfer, credit card, etc
4. Cancellation Policy
4.1 Clients may cancel or reschedule services up to 2 days before the scheduled service date without penalty.
4.2 Cancellations made with less than 2 days’ notice may be subject to a cancellation fee of 50%.
4.3 NSW Paintings reserves the right to cancel or reschedule services due to unforeseen circumstances such as weather conditions, staff illness, or other factors beyond our control.
5. Workmanship Warranty
5.1 NSW Paintings provides a 5-year warranty on workmanship for all completed painting projects.
5.2 This warranty covers defects in workmanship but does not cover normal wear and tear, damage caused by the client, or external factors such as weather conditions.
5.3 Any warranty claims must be submitted within 7 days of discovering the issue.
6. Client Responsibilities
6.1 The client is responsible for providing access to the property and ensuring the area to be painted is clear of furniture, fixtures, and personal items.
6.2 NSW Paintings will not be held responsible for damage to items not removed from the work area.
6.3 The client must communicate any specific requirements or preferences before the commencement of the project.
7. Liability
7.1 NSW Paintings is fully insured for public liability and workers’ compensation in accordance with New South Wales law.
7.2 We will take every precaution to ensure the safety of our staff, clients, and property during the course of our work.
7.3 NSW Paintings will not be held responsible for any damage or loss beyond what is covered by our insurance policies.
8. Complaints and Disputes
8.1 If the client is unsatisfied with the service provided, they must notify NSW Paintings within 7 days of the completion of the project.
8.2 We will make every effort to resolve any complaints in a timely and satisfactory manner.
8.3 Any disputes that cannot be resolved amicably will be subject to mediation under New South Wales law.
9. Intellectual Property
9.1 All content on this website, including text, images, logos, and graphics, is the property of NSW Paintings unless otherwise stated.
9.2 Clients may not reproduce, distribute, or use any content from this website without prior written consent from NSW Paintings.
10. Privacy Policy
10.1 NSW Paintings respects the privacy of all clients. Any personal information collected during the course of our services will be used solely for the purpose of providing those services.
10.2 We will not share your personal information with third parties without your consent, except where required by law.
11. Governing Law
11.1 These terms and conditions are governed by the laws of New South Wales, Australia.
11.2 Any disputes arising from the use of this website or the provision of services by NSW Paintings will be subject to the exclusive jurisdiction of the courts of New South Wales.
12. Amendments
12.1 NSW Paintings reserves the right to amend these terms and conditions at any time without prior notice.
12.2 It is the client’s responsibility to review these terms and conditions periodically for any updates.